That’s beyond frustrating, and I’m so sorry you had to go through something like that. Losing personal items, especially things as irreplaceable as family photos and keepsakes, is devastating. It must feel like a double blow—losing things that can’t be replaced and then dealing with a lack of accountability from the rental company and insurance.

That’s beyond frustrating, and I’m so sorry you had to go through something like that. Losing personal items, especially things as irreplaceable as family photos and keepsakes, is devastating. It must feel like a double blow—losing things that can’t be replaced and then dealing with a lack of accountability from the rental company and insurance.

It’s hard to wrap your mind around how people can act so carelessly, especially when it comes to something so personal. I can’t imagine how helpless and angry you must feel.

Have you been able to take any steps to address it, like talking to a lawyer or filing complaints with local authorities or agencies? Sometimes, even if it’s “civil” on paper, there can be ways to hold people accountable for mishandling personal property.